Support & FAQ

Download the AltBite app from the App Store (iOS) or Google Play (Android), open it, and tap "Sign Up". Enter your email, create a password, and you'll get instant access to your 7-day free trial with all premium features.

Tap the scan button in the app, point your camera at the barcode on any food product, and AltBite will automatically detect and scan it. You'll get instant nutrition information and a personalized health score.

Your 7-day free trial includes full access to all premium features: unlimited scans, AI Nutritionist advice, personalized meal planning, advanced analytics, and more. No credit card required to start.

You can cancel anytime through your App Store (iOS) or Google Play (Android) subscription settings. Your access will continue until the end of your current billing period.

Refunds are handled through the App Store or Google Play based on their respective refund policies. Generally, refunds are not available for partial subscription periods, but exceptions may apply.

We source our data from OpenFoodFacts, one of the world's largest open food databases. While we strive for accuracy, nutrition information may not be complete or current for all products. Always verify critical information on product packaging.

Our AI Nutritionist uses advanced language models (Anthropic Claude) combined with your health profile and scan history to provide personalized nutrition advice, meal suggestions, and ingredient analysis. It's designed to complement, not replace, professional medical advice.

Our proprietary scoring algorithm analyzes multiple factors including nutrient density, additive risks, processing level, and your personal health preferences. The score is personalized based on your dietary restrictions and health goals.

Some features like viewing your scan history and favorites work offline. However, scanning new products and using the AI Nutritionist require an internet connection.

Yes. We use industry-standard encryption for all data transmission and storage. Your personal information is never sold to third parties. See our Privacy Policy for full details.

Yes, you can delete your account at any time from the Profile section in the app. This will permanently remove all your data including scan history, preferences, and account information.

Ensure you've granted camera permissions to the app in your device settings. Try cleaning your camera lens, ensuring good lighting, and holding your device steady. If issues persist, try restarting the app.

While we have millions of products, some items may not be in our database yet. You can contribute by adding product information to OpenFoodFacts, which will then appear in AltBite.